Difficult customers and difficult clients typically represent only a fraction of the customers we see each day, but they can have a profound impact on people’s performance and motivation.
This program will give you the opportunity to explore these issues in a safe environment and to practice some skills to ensure you have the tools at hand next time a 'not so nice' customer crosses your path.
Participants will cover the following topics within this program: -
Communication Skills
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Effective and active listening techniques
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Managing difficult situations
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Dealing with emotions and frustrating behaviours
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Managing anger and your conflict management style
Cost: $99.00 (tea, coffee & morning tea included) Venue: | 17 Beach Road, Christies Beach SA 5165 | Starting: | 9:30 AM | | Thursday 3rd July 2014 | Ending: | 12:30 PM | Phone Enquiries: | 08 8186 3600 | Email Enquiries: | kirra@albrightonconsulting.com.au |
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