“Deirdre recently appeared as a speaker at an AITD event. I would like to congratulate Deirdre on her innovative and engaging presentation.”
Have you ever had a bad experience when shopping or know someone who has? Chances are you have said yes to this question, but what about inside your organisation or business? Have you contacted another department, sent an email or had a phone conversation that has not gone well?
Then like most people, you have experienced poor customer service!
Customer Concepts is a new program from Albrighton Consulting that addresses the needs and challenges of providing excellent customer service in the 21st century. Technology has created its own challenges in buying online, email etiquette, dealing with conflict in the online shopping community and culture. Business today craves a service culture, but many companies and organisations, struggle to build it or maintain it in the long term.
Customer Concepts solves this challenge in four ways. These highly interactive courses involve psychometric profiles, group work activities and discussions, multimedia presentations, role plays and knowledge transfer. Each course runs for approximately 4 hours, so you can easily run our foundation course in the morning and a specialised program in the afternoon.
Customer Concepts breaks down into 4 programs with the foundation skills as the basis. The specialist courses can be integrated with the foundation program which is required as the starting point to meet the quality registration process.
The Internal Customer
The External Customer
The Online Customer
We provide the recognition and incentives to keep the good work going and maintain the investment you make to develop your organisation. As an endorsed program, Customer Concepts is supported by online revision training through our website. It comes with a quality revision program that provides your company or organisation with a certificate of customer service quality endorsement, to be displayed with pride in your business or organisation, Customer Concepts endorsed pins and certificate for all program participants and access for a period of 12months to our online community including revision training online, updates on new programs and discount on registration to any of our other training programs.