Clients - the good the bad and the ugly

Difficult customers and difficult clients typically represent only a fraction of the customers we see each day, but they can have a profound impact on people’s performance and motivation.

This program will give you the opportunity to explore these issues in a safe environment and to practice some skills to ensure you have the tools at hand next time a 'not so nice' customer crosses your path.

Participants will cover the following topics within this program:

  • Communication Skills
  • Effective and active listening techniques
  • Managing difficult situations
  • Dealing with emotions and frustrating behaviours
  • Managing anger and your conflict management style

Cost: $99.00 (tea, coffee & morning tea included)

Venue: 17 Beach Road, Christies Beach SA 5165
Starting: 9:30 AM
Thursday 3rd July 2014
Ending: 12:30 PM
Phone Enquiries: 08 8186 3600
Email Enquiries: kirra@albrightonconsulting.com.au