• ALBRIGHTON CONSULTING has policies and management practices which maintain high professional standards in the delivery of training and assessment services, which safeguard the interests and welfare of trainees and/or clients.

• ALBRIGHTON CONSULTING maintains a learning environment that is conducive to the success of trainees.

• ALBRIGHTON CONSULTING has the capacity to deliver and assess the vocational qualifications for which it has been registered,  provide adequate facilities, and use methods and materials appropriate to the learning and assessment needs of trainees.

• ALBRIGHTON CONSULTING monitors and assesses the performance and progress of its trainees.

• ALBRIGHTON CONSULTING ensures that facilitators are not only suitably qualified, but are also sensitive to the cultural and learning needs of trainees, and it provides training for our staff as required.

• ALBRIGHTON CONSULTING ensures that assessments are conducted in a manner which meets the endorsed components of the relevant Training Package(s) and/or accredited courses.

• ALBRIGHTON CONSULTING is committed to access and equity principles and processes in the delivery of its services.

• ALBRIGHTON CONSULTING issues qualifications and Statements of Attainment to trainees who meet the required outcomes of a qualification or unit of competency, in accordance with the AQF Implementation Handbook.

ALBRIGHTON CONSULTING recognises the AQF qualifications and Statements of Attainment issued by other RTOs. Mutual recognition obligations are reflected in our organisation's policies and procedures and information to staff and clients.

• ALBRIGHTON CONSULTING markets and advertises its products and services in an ethical manner.

• ALBRIGHTON CONSULTING gains written permission from a trainee or client before using information about that individual or organisation in any marketing materials.

• ALBRIGHTON CONSULTING accurately represents recognised training products and services to prospective trainees and clients.

• ALBRIGHTON CONSULTING ensures trainees and clients are provided with full details of conditions in any contract arrangements with the organisation.

No false or misleading comparisons are drawn with any other training organisation or qualification.

• ALBRIGHTON CONSULTING has measures to ensure that trainees and clients receive a refund of fees for services not provided, including services not provided as a result of the financial failure of the organisation.

• ALBRIGHTON CONSULTING has a refund policy that is fair and equitable and this policy is made available to all trainees and clients prior to enrolment.

• ALBRIGHTON CONSULTING ensures that the contractual and financial relationship between the trainee/client and the organisation is fully and properly documented, and that copies of the documentation are made available to the trainee/client. Documentation includes: the rights and responsibilities of trainees, costs of training and assessment services and issuance of qualifications, payment arrangements, refund conditions and any other matters that place obligations on trainees or clients.

ALBRIGHTON CONSULTING supplies accurate, relevant and up-to-date information to prospective trainees and clients covering, but not limited to:

• A copy of the Code of Practice

• Client selection, enrolment and induction/orientation procedures

• Course information, including content and vocational outcomes

• Fees and charges, including refund policy and exemptions (where applicable)

• Provision for language, literacy and numeracy assessment

• Client support, including any external support the registered training organisation (RTO) has arranged for clients

• Flexible learning and assessment procedures

• Welfare and guidance services

• Appeals, complaints and grievance procedures

• Disciplinary procedures

• Staff responsible for access and equity

• Skills recognition (or RPL) arrangements

ALBRIGHTON CONSULTING supplies this information to trainees and clients prior to enrolment and regularly reviews all information provided to ensure its accuracy and relevance.

• ALBRIGHTON CONSULTING conducts recruitment of trainees at all times in an ethical and responsible manner. Offers of course placement are based on an assessment of the extent to which the qualifications, proficiency and aspirations of the applicant are matched by the training opportunity offered.

• ALBRIGHTON CONSULTING ensures that the educational background of intending trainees is assessed by suitably qualified staff and/or agents, and provides for the training of such staff and agents, as appropriate.

• ALBRIGHTON CONSULTING provides adequate protection for the health, safety and welfare of trainees and, without limiting the ordinary meaning of such expression, this includes adequate and appropriate support services in terms of academic and personal counselling.

• ALBRIGHTON CONSULTING ensures that trainees and clients have access to a fair and equitable process for dealing with grievances and provides an avenue for trainees to appeal against decisions which affect the trainees' progress. Every effort is made by our organisation to resolve trainees'/clients' grievances. For this purpose, our organisation has a grievance policy where a member of staff is identified to trainees and clients as the reference person for such matters. In addition, the grievance mechanism as a whole is made known to trainees at the time of enrolment.

Where a grievance cannot be resolved internally, our organisation advises trainees and clients of the appropriate body where they can seek further assistance.

• ALBRIGHTON CONSULTING keeps complete and accurate records of the attendance and progress of trainees, as well as financial records that reflect all payments and charges and the balance due, and provides copies of these records to trainees on request.

• ALBRIGHTON CONSULTING seeks feedback from our trainees and clients on their satisfaction with services they have received and seeks to improve its services in accordance with their expectations.